Patient Confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keep accurate and up-to-date records about your health and treatment so that those treating you can give you the best medical care. This information may be used for audit purposes, however, it is only available to, and used by, those involved in your care.
You have the right to know what information we hold about you. If you would like to see your medical records, please put the request in writing to our practice manager.
Freedom of Information
The Freedom of Information Act (FOI) 2000 provides members of the public with the right access information held by public authorities.
Public authorities are required to routinely publish certain information to the public as part of its normal business activities. This is known as a publication scheme.
The Tanyfron Primary Care Publication Scheme is designed to signpost individuals to information we proactively release as and when it becomes available. The aim of this is to explain what information the practice makes available to the public and where possible to provide an easy method of accessing it.
The Publication Scheme contains seven classes of information, as follows, and information falling into each of these classes is published on our practice website:
Who we are and what we do
What we spend and how we spend it
What are our priorities and how we are doing
How we make decisions
Our policies and procedures
Register of members’ interests
Services we offer
All the information we proactively release is available free of charge on our website. Our publication scheme is a useful place to start if you’re looking for information about Tanyfron Primary Care, before making a Freedom of Information request.
Information that is not published under the FOI Publication Scheme can be requested in writing and the release of such information will be considered in accordance with the provisions of the FOI Act 2000.
To make a Freedom of Information request, please email contact the practice tanyfronprimarycare@wales.nhs.uk or write to:
Tanyfron Primary Care,
Aberaeron Integrated Care Centre,
Vicarage Hill,
Aberaeron,
SA46 0DY
Welsh GP Record
From autumn 2016 key health information from the records your GP keeps about you will be available to support your direct care in hospital, at outpatient appointments, in an emergency and in the community.
Health professionals caring for you in Wales will be able to see a summary of important information, such as your current medication, recent tests and allergies straight away. It will save you having to try and remember this information, help them make important decisions about your care and reduce unnecessary repeat tests such as blood tests and x-rays.
For more information please visit: http://www.gprecord.wales.nhs.uk/home
If you wish to opt out of this scheme, please download the form below and bring it into the surgery and we will update your records accordingly.
Putting Things Right
Any comments, complaints or compliments?
We try to run a friendly and helpful surgery and if you have any ideas on ways in which our services might be improved, we would be happy to hear from you.
If you have any complaints about our service please do not hesitate to let us know and we will try our best to find a solution.
We believe it is important to deal with complaints swiftly, so wherever possible you will be offered an appointment for a meeting to discuss the details within ten days of informing us of a complaint.
You may bring a friend or a relative with you to the meeting. We will try to address your concerns and discuss any actions that may be needed.
If you do wish to make a complaint, please initially telephone or write to our Practice Manager. If you still feel we have not dealt with the issues you have raised, you can write to the Complaints Manager at Hywel Dda Health Board or the Community Health Council.
Zero Tolerance
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, or an incident is serious, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.